Returns & Exchanges
We want you to love your purchase from prompromdresse.com! If you’re not completely satisfied, we’re happy to help with returns or exchanges within 14 days of delivery.
Return Policy
- Items must be unworn, unwashed, and in their original condition with tags attached.
- Returns must be initiated within 14 days of delivery.
- Final sale items (marked “SALE”) cannot be returned or exchanged.
How to Return
- Visit our Returns Center to start your return.
- Pack your item securely in the original packaging.
- Ship your return using a trackable method.
Exchanges
We currently offer exchanges for size or color, depending on availability. To request an exchange, please follow the return process and note your preference.
Refunds
- Refunds are processed within 5-7 business days after we receive your return.
- Original shipping fees are non-refundable.
- Return shipping costs are the responsibility of the customer.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery for assistance.
International Returns
Customers outside the U.S. are responsible for return shipping costs and any customs fees.
For any questions, please reach out to our support team.
Note: This policy applies only to orders placed directly through prompromdresse.com.